Terms of Use
Last updated
1. Agreement
By installing or using Convertlix (the "app") you agree to these terms. If you do not agree, do not use the app. The app is provided by Convertlix ("we", "us").
2. Your licence to use the app
We grant you a personal, non-exclusive, non-transferable, revocable licence to install and use the app on devices you own or control. You may not sell, sublicense, rent or redistribute the app, and you may not remove or circumvent its licensing checks. You may use the app for commercial work — the files you convert are yours.
3. Your files and your content
We claim no rights whatsoever in the files you convert. They are processed on your device and are never transmitted to us, so we could not use them if we wanted to. You are responsible for having the right to process the files you select.
4. Free tier and Premium
- Sign-in is required before any tool is reachable. There is no guest allowance offered as a product tier.
- A free account receives the server-published allowance displayed in the app. It is one aggregate total for each UTC calendar month, shared by all 24 tools.
- Every successful tool job costs one conversion. A failure, cancellation or timeout costs nothing. There are no per-tool conversion caps, exemptions or separate daily product allowance.
- The monthly allowance is counted against your device and your account on our side, not inside the app. Reinstalling the app, clearing its data or changing your device's date does not restore it.
- Premium conversions are unlimited across all 24 tools and Premium raises the per-file and batch safety ceilings.
These allowances are configurable by us and may change. If we reduce a free allowance, we will say so in the app before it takes effect. Nothing you have already converted is affected by a change.
5. Accounts
An account is required to use the app. You must give an accurate email address, you are responsible for keeping your sign-in credentials confidential, and you must be old enough to form a binding contract where you live (at least 13, and 18 to make a purchase). We may suspend an account that is used to abuse the service — for example, automated mass account creation to farm free allowances. We will tell you if we do, and you can appeal to contact@convertlix.com.
6. Purchases, renewals and refunds
Who took the money decides who you deal with afterwards, and your receipt is how you
tell. Premium is sold through Google, using Google Play's billing
service, and through Dodo Payments. One purchase involves one of them, never
both. If your receipt's order number begins GPA. it was Google; if you have no
GPA. order number, it was Dodo Payments.
Do not go by where you tapped the button. An earlier version of the app opened Dodo Payments' checkout in a browser tab rather than using Google's billing, so a purchase made inside that app went to Dodo Payments and Google has no record of it. Everything below is keyed on the processor for that reason. Section 4.3 of the Privacy Policy sets out what each of them handles.
- Our base prices are in US dollars. Where your billing country is supported, the price may be shown and charged in your local currency instead — which may be a price set for that country rather than a conversion of the dollar one. Whether tax is included in the figure you see, or added on top of it, depends on the processor and your country. The exact amount you will be charged, including any tax, is shown before you confirm payment — that is the number to rely on, not the one on our website.
- Subscriptions renew automatically until cancelled. You can cancel at any time and access continues to the end of the period you have already paid for — cancelling is not a refund and does not shorten what you bought.
- Cancelling a subscription Google took the money for. It lives on your Google account, so you cancel it in the Google Play Store — the Play Store app under Subscriptions, or play.google.com/store/account/subscriptions. We cannot cancel it for you, and neither can our support team; nobody but you and Google can stop that charge, which is why we would rather point you at the right place than take a message about it.
- Cancelling a subscription Dodo Payments took the money for — including one bought inside an earlier version of the app. Write to contact@convertlix.com from the address you paid with and we will cancel it with the processor.
- Deleting your Convertlix account does not by itself cancel a subscription. If you want the charges stopped, cancel first — by whichever of the two routes above applies — and delete afterwards.
- Refunds. We refund any purchase within 14 days of
payment, on request, no reason needed, and that applies wherever you bought it. How it
reaches you differs:
- Google took the money: the refund comes back through Google rather than from us. Ask through Google Play first — it is the fastest route and often automatic: the Play Store's order history has a Request a refund option, and Google's own refund policy applies there. If Google declines, or the purchase is outside the window Google handles automatically, write to contact@convertlix.com and we will refund it ourselves within the window above.
- Dodo Payments took the money: write to contact@convertlix.com with the email address you paid from.
- A purchase Google took is additionally governed by Google Play's terms of service and Google's refund policy, and a purchase Dodo Payments took by Dodo Payments' terms. Where either of those gives you a right we have not mentioned here, you still have it.
7. Acceptable use
You must not use the app to process material you have no right to process, to infringe anyone's rights, or to break the law where you are. You must not attempt to defeat the licensing system, forge entitlement tokens, or interfere with our servers. Reverse engineering is permitted only to the extent your local law says it cannot be prohibited.
8. What conversion can and cannot do — read this one
File conversion is lossy by nature and we will not pretend otherwise:
- PDF to Word, Excel or PowerPoint recovers text and reading order, not layout, fonts, images or tables. A PDF stores glyphs at coordinates; it has no concept of a paragraph or a cell. Any product claiming a perfect conversion is claiming something the format does not support.
- Scanned PDFs have no text layer. The app will say so and point you at OCR rather than hand you an empty file.
- Compression cannot always make a file smaller. When it cannot, the app returns your original bytes and tells you.
- Video re-encoding uses your device's hardware encoder and its capabilities vary by handset.
Always keep your original file until you have checked the result. The app never deletes your input.
9. Availability
The app is designed to work offline and does not require our servers to convert a file. We do not guarantee that our licensing and payment servers will be available without interruption. An outage never reduces an entitlement you already hold.
10. Disclaimer
Except where the law does not permit it, the app is provided "as is" and we disclaim all implied warranties, including merchantability, fitness for a particular purpose and non-infringement. We do not warrant that a conversion will be free of error or suitable for any particular purpose.
11. Limitation of liability
To the fullest extent the law allows, we are not liable for indirect, incidental, consequential or special losses, nor for lost profits, lost data or lost files. Our total liability for any claim relating to the app is limited to the greater of the amount you paid us in the 12 months before the claim, or INR 1,000.
Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot lawfully be limited. If you are a consumer, your statutory rights are unaffected.
12. Third-party software
The app includes open-source components under their own licences, listed in full at Settings → Open source licences. Those licences govern those components.
13. Termination
You may stop using the app at any time by uninstalling it, and delete your account from within the app or at our deletion page. We may terminate your licence if you materially breach these terms. On termination you keep every file you have already converted — they are on your device.
14. Changes to these terms
We may update these terms. Material changes will be announced in the app before they take effect, and continuing to use the app after that constitutes acceptance. The date at the top always reflects the current version.
15. Governing law
These terms are governed by the laws of India, and the courts there have jurisdiction. If you are a consumer, this does not deprive you of the protection of the mandatory law of the country where you live.
16. Contact
Convertlix — contact@convertlix.com